Refund and Refunds Policy

Refund and Refunds Policy

Your satisfaction matters. Here's how refunds work on OKA234.

When you can get a refund

• The item arrives damaged or defective — full refund or replacement
• The item is significantly different from the listing description
• The order is canceled before dispatch

How to request one

1. Open a dispute from your order page
2. Describe the problem and attach photos
3. Our team reviews within 48 hours

Refunds are processed to your original payment method within 5–7 business days.