Frequently asked questions

You can browse the catalogue as a guest. You need an account to add items to a cart, check out, track orders, keep a wishlist and write reviews. Creating a retail account takes a moment and needs no company details.

Sign up as a business buyer and register your company. Once an admin approves it, wholesale and enterprise tiers, quantity breaks and bulk quote requests unlock across the marketplace. You can see the plans and pricing on the pricing page.

Prices are displayed in your local currency, chosen from your location and adjustable from the currency selector on catalogue pages. The platform accounts internally in USD, so the equivalent USD amount is shown alongside converted totals.

Every paid order appears in your account under Orders, with its tracking status and shipment events. If you checked out as a guest, use the track order page with your order reference.

Open a dispute from the order in your account within the review window. The payout to the seller is held while our team reviews the case with both sides. See the help centre for how to report a problem.

It is held in escrow rather than paid straight to the seller. The seller is notified to fulfil the order, and funds are released when the order completes. If you raise a dispute before then, the release is paused.

Card and escrow payments are handled by our payment partners, so card details never touch our servers. Accounts are protected with hashed passwords (bcrypt) and rate-limited sign-in attempts.

For higher-value orders you can add a paid inspection: a local QC agent physically checks the goods, submits a report with photos, and the fee is agreed with the agent before work starts. Reports appear in your account.

You can request or cancel an inspection before an agent is assigned. Once an agent has been assigned and scheduled, cancelling applies a 20% cancellation fee and the balance is refunded.

There is a free Starter plan, and paid plans that raise your product limit and unlock features such as analytics, seller coupons, featured listings, custom branding and priority support. Current prices are on the pricing page.

Listings need admin approval before they go live, and when the platform requires seller approval your store must be approved first. The seller dashboard shows a Pending approval badge on anything not yet visible.

You do. Each store defines its own shipping classes, zones and per-country rates, and can block countries it does not ship to. The rate a buyer sees at checkout comes from your own configuration.

Completed sales land in your seller wallet as ledger entries. You can request a withdrawal from the wallet, which requires payout details on file and completed identity verification (KYC).

Counterfeit goods, stolen items, weapons and anything illegal in the destination market. The seller guidelines cover listing standards, prohibited items and how enforcement works.

Agents share a referral link. New signups are attributed to you, and you earn a share of the marketplace commission on every paid order those buyers place. Earnings show as pending until the order completes, then clear for withdrawal.

If another agent joins through your link, they join your team and you earn an additional share of their order commissions. The agent dashboard shows your team roster with each member's referrals and earnings.

Agents submit a weekly report. Missing 2 full weeks in a row (windows close Fridays 8pm WAT) locks the dashboard until support reviews the reason and reactivates the account, which also resets the missed-week streak.

Set your QC availability and coverage in the agent dashboard, including your city, state, country and coordinates, plus your base fee and terms. Requests in your radius are then matched to you.