Report a problem
Pick the route that matches what went wrong — order issues go through a dispute so the money is held while they are looked into.
An order problem
Not delivered, wrong item, damaged, or not as described.
A dispute freezes the seller payout for that order while it is reviewed — it is faster and safer than an email for order issues.
Open a disputeA listing that breaks the rules
Counterfeit goods, misleading photos, a prohibited item, or a suspiciously cheap clone of a branded product.
Include the product link. Listings are removed while an investigation runs.
Send us the link belowFraud or a safety concern
A seller asking you to pay off-platform, a phishing message, an impersonation attempt, or a threat.
Never pay outside the platform — off-platform payments leave you without escrow protection.
Email [email protected]Something broken on the site
A page erroring, a checkout problem, a broken link or an incorrect price display.
Screenshots and the page URL make these much quicker to fix.
Tell us belowTell us what happened
Include the order reference or product link, what you expected, and what actually happened. If money is involved, do not close the order or accept a compromise before we have seen it.
What happens next
- Your report is logged and, for order issues, attached to the order.
- A support or trust agent reviews it — usually within one working day, disputes within two.
- Both sides of a dispute get to put their case in the dispute thread, and the decision is recorded on the case.