Contact us
Send us a message and we will get back to you — normally within one working day. For an order-specific problem, include the order reference so it can be routed straight away.
Send a message
Direct channels
Before you write
- An order has not arrived. Use track order first — shipment events usually answer the question. If it is past the expected date, open a dispute from the order so the payout is held while it is looked into.
- Something is wrong with an item. Open a dispute rather than emailing, so photos and messages stay attached to the order.
- A listing breaks the rules. Send the product link through the report a problem page.
- Selling or partnership enquiry. Start with the sell page, or the agent programme if you want to earn on referrals.
Response times
- Support and seller enquiries — within one working day
- Trust and dispute follow-ups — within two working days
- Payment or access emergencies — flagged as urgent on arrival and handled first