Help centre
Pick a topic to get straight to the guide, or search the FAQs for a specific answer.
Orders & delivery
Track a shipment, change an address before dispatch, or find out what to do when something has not arrived.
Payments & escrow
How escrow holds your money, which currencies you can pay in, and when a seller actually gets paid.
Disputes & refunds
Raise a case against an order, freeze the payout, and work through mediation with the other party.
Selling on OKA234
Open a store, get listings approved, set shipping rates and understand when money reaches your wallet.
QC inspections
Book an on-site inspection, understand the agent SLA, and read the report attached to your order.
Account & security
Verify your email, reset a password, manage addresses, and control what we are allowed to store.
Still stuck?
Send us the details — your order reference, the product, and what went wrong — and our team will pick it up. Support answers within one working day, and dispute cases are handled in the order they are opened.
- Contact form — general questions and account problems
- Report a problem — something broken or a listing that breaks our rules
- Email [email protected]