Overview

At Oka234, we want you to shop with absolute confidence. Our Return & Refund Policy is designed to be transparent, fair, and easy to understand.

1. Return Window

You have 7 days from the date of delivery to request a return. After 7 days, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, unwashed, and in the same condition that you received it.
  • Packaging: It must be in the original, undamaged packaging with all tags attached.
  • Proof of Purchase: You must provide the original Oka234 order number or invoice.

3. The Return Process

How to start a return:

  1. Request: Log into your Oka234 Customer Account, find your order, and click “Request Return.”
  2. Authorization: Our support team or the vendor will review your request within 24–48 hours.
  3. Label/Address: Once approved, we will provide you with the specific Vendor Return Address and instructions.
  4. Method: You can return items via any tracked postal service. We recommend keeping your tracking receipt.

4. Return Shipping Costs & Fees

  • Defective or Incorrect Items: If the item is damaged, defective, or the wrong product, Oka234 or the Vendor will cover the return shipping costs.
  • Customer Remorse: If you changed your mind or ordered the wrong size, you will be responsible for paying the return shipping costs.
  • Restocking Fees: Oka234 does not charge any restocking fees.

5. Non-Returnable Items

For safety and hygiene, the following cannot be returned:

  • Perishable items (food, flowers).
  • Personal care items (earrings, swimwear, underwear).
  • Customized or personalized goods.
  • Digital downloads or gift cards.

6. Refunds & Processing Time

  • Inspection: Once your return is received and inspected by the vendor, we will notify you of the approval or rejection of your refund.
  • Approval: If approved, your refund will be processed automatically to your original method of payment.
  • Timeframe: Please allow 5–10 business days for the funds to appear in your account, depending on your bank or card issuer.

7. Contact Us

If you have questions regarding your return, please contact our Global Support Team at support@oka234.com.

Contact us at {email} for questions related to refunds and returns.